We review Andaz Shanghai ITC, where modern luxury meets the historic heart of the city

Looking for a design-led hotel in Shanghai? Andaz Shanghai ITC offers a fresh perspective on the city, putting you in Xujiahui, one of the city’s historic districts, where layers of heritage meet the energy of modern city life. Its location is ideal for travellers who want to experience a more local side of Shanghai while remaining well connected. Inside, contemporary design draws on the city’s history and character, with floor-to-ceiling windows framing the ever-changing skyline. We recently checked into Andaz Shanghai ITC to experience it for ourselves. While this stay was complimentary, all thoughts and opinions are our own.

We review Andaz Shanghai ITC

Hotel snapshot

Hotel name: Andaz Shanghai ITC Location: Xuhui District, Shanghai, China Address: 283 Hongqiao Rd, Xujiahui, Xuhui District, Shanghai, China, 200030 Number of rooms and suites: 267 modern guestrooms and suites Brand: Andaz, Hyatt Date opened: February 2026 Design style: A sophisticated yet nostalgic love letter to the heritage details of Shanghai daily life, housed in a futuristic glass tower Family amenities: Yes. Indoor pool, spacious twin rooms, some rooms with sofa beds and family-friendly dining. However, there is no dedicated kids’ club. Wellness facilities: Indoor heated swimming pool, hot tub/Jacuzzi, and 24-hour fitness centre. No Spa. Prices from: CN¥1,890 per night, depending on room and season.

The vibe

Autumn in Shanghai gifts you with a crisp, late-summer breeze, a welcome escape from the lingering humidity of Hong Kong. I arrived at the newly opened Andaz Shanghai ITC in Xujiahui for a solo trip; the energy is immediately fresh, and I soon learn it’s wonderfully nostalgic for old Shanghai. The property’s design beautifully weaves in the charm of old Shanghai villages and traditional shikumen architecture, creating a warm and deeply inviting atmosphere. This atmosphere is a throughline of the hotel; no guest tiers for club access; everyone is welcome to the hotel’s Andaz Hour, where you are offered complimentary drinks and snacks at the bar from 5:30 – 7:30 pm, a perfect transition for starting the night.

The check-in

Arriving feels like a gentle exhale from the frenetic world outside. The check-in experience was seamlessly low-key. I was simply handed a lovely welcome tea alongside my key card and left to discover the space at my own pace. The main floor entirely ditches rigid hotel rules. The bar and restaurant areas blend effortlessly, driven by an open, relaxed philosophy. You’re free to enjoy breakfast tucked away in the bar if you wish.

The room

My room was a sprawling Deluxe King Room on a high floor, beautifully wrapped in high-quality finishes. As a solo traveller, I deeply appreciated the built-in padlock and keychain-style lock on the door. This thoughtful security detail brings serious peace of mind when travelling alone. The bed delivered that cloud-like comfort you hope for, and the complimentary minibar was generously stocked with snacks and drink options. I also loved the built-in movie library on the TV, which functions like a personal mini Netflix rather than forcing you to flip through scheduled channels. The bathroom was an absolute dream. Real fresh flowers elevated the space, and the Byredo amenities smelled beyond incredible. Getting ready felt like a treat with the modern shower head featuring unique mist and massage settings, plus a high-tech Japanese smart toilet. While I was out at dinner, housekeeping slipped in for turndown service and thoughtfully left a chrysanthemum bath bomb waiting in the bathroom.

Food & drink

My dinner at East Wing restaurant was a gorgeous surprise, with a massive, beautifully curated seafood menu. I started with a refreshing cold pumpkin mousse and chestnut appetiser, served as perfect yellow cubes with a delicate crunch on top. For the main course, I ordered tiger prawns swimming in a divine curry sauce, paired with a traditional steamer basket of crispy Chinese fried dough sticks for dipping. A glass of French Josmeyer Le Kottabe Riesling tied every flavour together perfectly. Mornings here are wonderfully elegant and unhurried. Breakfast offers a beautifully curated, high-quality buffet alongside an à la carte menu that leans heavily into Chinese specialities. However, you can still order classics like pancakes with fresh cream or an avocado Benedict. The kitchen momentarily lost track of one of my hot orders, but the dining room is so relaxed and the staff so kind that it was easy to forgive. Although the afternoon tea set was visually magnificent, the savoury items are all made using pork oil, which led to having no options for me as a pescatarian, which I understand to be quite the challenge within China. However, the selection of sweets was plentiful, with delicate flavours such as osmanthus and jasmine being the highlights.

Facilities

The wellness spaces are fantastic for the business traveller. The property features a brand-new, highly equipped gym and a surprisingly large indoor pool. I had the opportunity to tour the Presidential Suite, which is truly impressive. It features a subtle, glittering jewellery box theme and offers a cosy atmosphere, reminiscent of a stylish private apartment. During the tour, I also viewed luxurious private dining rooms adjacent to the main restaurant, perfect for business entertaining. Andaz even provides an option above this, resembling a private lounge with a dining area, kitchen, and small terrace, ideal for extended full-day business gatherings.

The location

Centred in the Xujiahui district, the hotel is directly attached to the existing luxury ITC Mall, placing every imaginable high-end designer boutique right at your doorstep. While parts of the massive surrounding complex are still under construction and slated for an early next-year debut, the current footprint already offers plenty. The Former French Concession is just a quick 15 min taxi ride away. While The Bund takes a bit more travel time, a taxi makes navigating the city effortless.

Getting there and getting around

Its location within the ITC Xujiahui development makes public transport one of the easiest ways to explore Shanghai, while taxis and private cars are also straightforward options. The hotel has on-site parking and accessible transportation facilities. For airport transfers, Hongqiao International Airport is the more convenient of Shanghai’s two main airports because it is closer to Xujiahui, taking around 35 minutes by car. Pudong International Airport is further away (55 minutes by car), so allow considerably more time if you’re travelling by road. For either airport, a taxi or pre-arranged private transfer is the easiest option with luggage; the concierge can also assist with transportation arrangements. Once you’re at the hotel, Shanghai’s metro is the best way to cover longer distances, while taxis or ride-hailing services are useful when travelling late, with luggage or as a group. The hotel’s concierge can provide local directions and transportation advice. And with Shanghai’s vastness, the DiDi app—similar to Uber—makes exploring this high-contrast city both easy and affordable. For navigation in China, it’s also worth using Amap (Gaode Maps) or Baidu Maps.